PayNation, LLC, including its FieldPilot-branded services (“FieldPilot,” “we,” “our,” or “us”), respects your concerns about privacy and personal data protection and values our relationship with you. This Website Privacy Policy (the “Policy”) applies solely to personal information collected through the FieldPilot website, online services, and web pages that post, specifically reference, and incorporate this Policy (all of the foregoing, collectively, the “Site”), whether accessed via computer, mobile device, or other device (collectively, “Device”).
This Policy describes the types of personal information we collect through the Site and how that personal information may be used and/or with whom it may be shared. This Policy also describes how you can reach us to update your personal information, access and control the use of your personal information, or get answers to questions you may have about our privacy practices at this Site. By accessing and using this Site, you acknowledge that you understand and agree to the terms of this Policy.
- CONSENT
Consent to Data Collection and Processing
You agree and consent to the collection and processing of your personal information as described in this Policy.
Consent to International Data Transfers
Your personal information may be collected, processed, and stored by FieldPilot (operated by PayNation, LLC) or its service providers in the United States and other countries where our servers or service providers are located. Please be aware that the privacy protections and legal requirements, including the rights of authorities to access your personal information, in some of these countries may not be equivalent to those in your country. You agree and consent to the transfer of your personal data to the United States and other countries where we operate.
Withdrawal of Consent
You have the right, at any time, to withdraw your consent to our collection and processing of your information, or to the transfer of your personal data to the United States and other countries where we operate. You may withdraw your consent by emailing us at contact@fieldpilot.com (please reference “FieldPilot Privacy” in the subject line).
- COLLECTION AND USE OF PERSONAL INFORMATION
As you interact with FieldPilot and the Site, there may be opportunities for you to provide us with your information. Additionally, we may collect certain information about you, your business, and your use of FieldPilot as further described below.
We may collect information about you from a number of sources including, without limitation:
- Your interactions with the Site (forms, account sign-up, demo requests, contact requests)
- Sales records and billing records related to FieldPilot subscriptions or services
- Your communications with us (email, phone, support, chat)
How We Use the Information We Collect
The information we collect about you and your use of FieldPilot may be used to:
- Provide, configure, and maintain FieldPilot services
- Maintain and support customer relationships
- Improve the quality, safety, and security of our services
- Administer your account(s) and process your payments for services
- Operate our websites and applications, including user registration and sign-in
- Autofill data fields on our websites and applications to improve your online experience
- Develop new features, products, and services
- Provide technical and customer support
- Provide service updates, product announcements, and other information
- Evaluate FieldPilot service performance and usage
- Conduct research, troubleshooting, and analytics
- Verify eligibility for FieldPilot services
- Customize and improve our communications and marketing
- Comply with legal, regulatory, or contractual requirements
Communications with you in connection with these uses may be via mail, telephone, email, text message, social media, or other electronic messages, or via our websites and applications.
Personal Information You Provide
The privacy and security of the personal information that we collect from you is a priority. When you visit or interact with this Site, you may be asked or choose to provide personal information that could reasonably be used to contact or identify you, including, but not limited to:
- Name
- Business name
- Mailing or billing address
- Telephone number
- Email address
- Job title or role
- Payment information (when you purchase or subscribe to FieldPilot)
You may also choose to receive certain communications from us via your email address upon interaction with the Site. From time to time, we may include surveys, information requests, demo requests, or other features on the Site that ask you to provide personal information such as your name, telephone number, email address, or mailing address.
Any information you provide will be used by FieldPilot to allow you to participate in the particular feature being offered (for example, requesting a demo, subscribing to a newsletter, or starting a trial). We may also retain any information you provide in order to send you information about FieldPilot or related PayNation services that may be of interest to you. We will provide you with the opportunity to opt out of receiving such communications.
We may use one or more service providers to administer these messages, but we do not sell your email address, and we do not share your email address with third parties for their own direct marketing purposes without your permission.
You will be informed which personal information is required and which information is optional when asked to submit personal information to us. By submitting personal information to FieldPilot at this Site, you consent to our collection, use, and disclosure of such personal information as described in this Policy.
We may combine the personal information you submit directly through this Site with other personal information we have collected from you, whether online or offline. We may also combine it with information we receive about you from other sources, such as other companies, publicly available information sources (including information from your publicly available social media profiles), and other third parties.
Information Related to Your Use of FieldPilot by Your Customers
To the extent that you use FieldPilot to manage your own customers (for example, scheduling jobs, generating quotes, sending invoices, processing payments, or storing customer contact information), we may host or process personal information about your customers and your field technicians on your behalf. In many cases, your business is the “data controller” of such information, and FieldPilot acts as a “data processor” or “service provider.” Our use of that information is generally limited to providing the services to you, supporting your account, and complying with legal obligations. You are responsible for ensuring that you have any necessary rights or consents to provide that data to us.
- PASSIVE INFORMATION COLLECTION AND USE
As you navigate around this Site, certain information can be passively collected (that is, gathered without you actively providing the information) using various technologies. We passively collect and use information in a variety of ways, including:
Through Your Browser
Certain information is collected by most browsers, such as your Media Access Control (MAC) address, computer type (Windows or Macintosh), screen resolution, operating system version, and Internet browser type and version. We may collect similar information, such as your device type and identifier, if you access this Site through a mobile Device.
Cookies
Cookies are pieces of information stored directly on the computer or device you are using. Cookies allow us to collect information such as browser type, time spent on this Site, pages visited, and language preferences. We and our service providers use this information for security purposes, to facilitate navigation, to remember your preferences, and to display information more effectively. In addition, we use cookies to gather statistical information about Site usage in order to continually improve its design and functionality, understand how individuals use it, and assist with resolving questions regarding it.
You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser settings to decline cookies if you prefer. If you would prefer not to accept cookies, most browsers will allow you to:
- Change your browser settings to notify you when you receive a cookie, which lets you choose whether or not to accept it;
- Disable existing cookies; or
- Set your browser to automatically reject any cookies.
If you set your browser to reject cookies, parts of the Site may not function properly for you.
Pixel Tags, Web Beacons, Clear GIFs, and Similar Technologies
These technologies may be used in connection with some Site pages and emails to, among other things, track the actions of Site users and email recipients, measure the success of marketing campaigns, and compile statistics about Site usage and response rates.
IP Address
Your IP Address is a number that is automatically assigned to the computer that you are using by your Internet Service Provider. An IP Address is identified and logged automatically in our server log files whenever a user visits this Site, along with the time of the visit and the page(s) visited. Collecting IP Addresses is standard practice on the Internet and is done automatically by many websites. We use IP Addresses for purposes such as calculating Site usage levels, helping diagnose server problems, and administering this Site.
Device Information
We may collect information about your Device, such as a unique device identifier.
Do Not Track Requests
Your selection of the “Do Not Track” option provided by your browser may not have any effect on our collection of cookie information for analytic and internal purposes. The only way to completely opt out of the collection of any information through cookies or other tracking technology is to actively manage the settings on your browser or Device to delete and disable cookies and other tracking/recording tools. Please note that, depending on your type of Device or browser, it may not be possible to delete or disable all tracking mechanisms on your Device.
Third-Party Advertising and Retargeting
We may permit third-party advertising partners to use the foregoing tracking technologies to collect information about your browsing activities over time and across different websites when you use the Site. For example, we may use advertising services provided by third-party ad partners, such as Google, to market our services to you on other websites and online services. Through a process called “retargeting,” each service places a cookie on your browser when you visit the Site so that they can identify you and serve you ads on other sites around the web based on your browsing activity.
To avoid use of this information for advertising by these third-party ad partners, you can change your browser settings to reject cookies or to notify you when cookies are set and you can select the Do Not Track option on your browser, though we have no control over, and cannot confirm, whether these third-party ad partners honor the Do Not Track browser signal.
- INTEGRATED ACCOUNTS AND SOCIAL MEDIA INFORMATION
We may implement applications or “widgets” from third-party providers (e.g., Facebook, X/Twitter, Instagram, LinkedIn, etc.) that allow interaction, integration, or content sharing with third-party services. These widgets or applications may be visible on a page you visit on our Site or may require log-in through the third-party provider’s service.
Any interaction with a third-party widget or application typically allows the third party to collect some information about you (whether through cookies, registration information, or otherwise). These third parties may track you even when you do not interact directly with the widget. If you have engaged any of these third-party service providers, their respective privacy policies will govern their tracking and collection of information. You should review these third-party policies to understand these practices.
- HOW WE USE AND DISCLOSE INFORMATION
We use and disclose personal information you provide to us as described to you at the point of collection, such as when you:
- Register for a user account or request access to FieldPilot
- Submit your name and email address to receive product updates and marketing information
- Request a demo or trial
- Send us email messages or feedback, or otherwise contact us
When you engage in such activities, we may ask that you provide us with personal information, such as your first and last name, business name, mailing address (including zip code), email address, phone number, and payment information.
We also use and share personal information from or about you:
- To respond to your inquiries and fulfill your requests, such as to send you documents you request or reply to support tickets
- To send you important information regarding our relationship with you or regarding this Site, including changes to our terms, conditions, and policies and/or other administrative information
- For our legitimate business purposes, such as marketing new services, data analysis, audits, developing and improving our services, enhancing our Site, identifying Site usage trends, and determining the effectiveness of our Site and campaigns
We may disclose personal information:
- To our third-party service providers who provide services such as website hosting, application hosting, data analysis, infrastructure provision, payment processing, customer support, email services, SMS/text messaging services, marketing services, auditing services, and other services, to enable them to provide services to us and to you
- To payment processors and financial institutions in order to verify your information, authenticate payments, and process orders or subscriptions
- To a third party in the event of any reorganization, merger, sale, joint venture, assignment, transfer, or other disposition of all or any portion of our business, assets, or stock (including in connection with any bankruptcy or similar proceedings)
- When we otherwise have